I have always been a fan of Walmart, I even worked there when I was younger. However my latest experience with Walmart was horrible.
I ordered a swing set to be delivered to my local store for pick up on June 27. I was told the swing set would be delivered by July 9. When July 9 came and I didn’t hear anything I contacted my store, they informed me they didn’t have the swing set, so I contacted customer service. I was informed via a very impersonal email that my shipment had been delayed and a new unit would be in the store by July 12. Again, July 12 comes and the store has not received anything. I again contact customer service after being on hold with the store for an hour (legit, an hour, I timed it) and was responded to with an order cancellation and reimbursement.
Apparently the first swing set was lost in transit and the second was never shipped because Walmart had no units in stock. All of this could have been forgiven if someone had just reached out to me to let me know what was going on, instead it wasn’t until I asked that I found out what happened. Now I have to explain to my 3 year old son why he won’t have a swing set in time for his birthday and cancel the installers I hired for a second time. “We’ve got your summer fun?” More like, “We’ve got your summer frustration.”